9 Things We Do Better
Blue Arch Technology Services, LLC offer superior computer services, support and solutions, IT business consulting and outstanding customer service to small and medium-sized businesses throughout the Metro Portland Area.
- 30 Minute Response – guaranteed. Our expert technicians will answer your computer IT support call without delay and an expert technician will respond within 30 minutes or less. If your call is not responded to in 30 minutes, we’ll fix it for free.
- No long term contracts. We will not lock you into a long-term contract. All our contracts are month-to-month. Most other Managed Service Providers want to lock you into a 3 year or longer term. We don’t need long term contracts to have long-term customers. Our service levels guarantee long term customers.
- Lightspeed repair. Your computer network and your time are too important to wait around for computer repair. That’s why we offer proactive remote IT support and network services. Through this network support and IT service, your computer data network can be accessed remotely and securely. If not, a technician will be sent out the same day.
- No Geek Speak. Your computer support and maintenance questions will be answered clearly. You won’t be made to feel stupid by any technical talk from our IT support specialists.
- Guaranteed 100% Satisfaction. The total satisfaction you deserve awaits you with our technology services and IT consulting. With our IT management services, nothing will get in the way to make sure you are a happy customer.
- A Clear and Certain outcome. You can be assured of no damage occurring to your network and data. We will let you know of any potential risks upon evaluation of your computer problem as part of our computer maintenance services. Any risks will be clearly explained and we will get your authorization before we begin working. An alternative process is to have your data synchronize and backed up before we proceed any further on your machine.
- Guarantee On Time and Within Budget. Know that by hiring us for IT Consulting, to complete a project or perform network services, there will be no nickel and diming for charges that are unexpected. Sometimes this happens with unethical and incompetent technicians who have improperly planned and researched. Of course, that’s just not right. You have our guarantee for each IT consulting project to be completed ON TIME and within BUDGET.
- Billing Accuracy. Your invoice will be accurate and completely spelled out – guaranteed. Since you pre-approve all charges, your IT consulting bill will present no “mystery” charges with our computer IT management services.
- Client Partnership and Appreciation. We make it a priority to continually let you know We Appreciate You, not just once a year, but all year long. We are better than any other company when it comes to being a valued partner. We participate in our client’s fund raising, provide catered lunches, donate equipment, If its important to you, its important to us and we’ll help as much as we can.