8 Things We Do Better
Blue Arch Technology Services, LLC offer superior computer services, support and solutions, IT business consulting and outstanding customer service to small and medium-sized businesses throughout the Metro Portland Area.
- You can expect a response from us within one hour – guaranteed. Our expert technicians will answer your computer IT support call without delay and an expert technician will respond within 60 minutes or less. If your call is not responded to in one hour, we’ll fix it for free.
- No long term contracts. We will not lock you into a long term contract. All our contracts are month-to-month. Most other Managed Service Providers want to lock you into a 3 year or longer term. We don’t need long term contracts to have long-term customers. Our service levels guarantee long term customers.
- Lightspeed repair. Your computer network and your time are too important to wait around for computer repair. That’s why we offer proactive remote IT support and network services. Through this network support and IT service, your computer data network can be accessed remotely and securely. If not, a technician will be sent out the same day.
- No technical jargon. Your computer support and maintenance questions will be answered clearly. You won’t be made to feel stupid by any technical talk from our IT support specialists.
- We guarantee absolute 100% satisfaction. The total satisfaction you deserve awaits you with our technology services and IT consulting. With our IT management services, nothing will get in the way to make sure you are a happy customer.
- A clear and certain outcome – no unwanted surprises. You can be assured of no damage occurring to your network and data. We will let you know of any potential risks upon evaluation of your computer problem as part of our computer maintenance services. Any risks will be clearly explained and we will get your authorization before we begin working. An alternative process is to have your data synchronize and backed up before we proceed any further on your machine.
- We guarantee all projects to be completed on time within budget. Know that by hiring us for IT Consulting, to complete a project or perform network services, there will be no nickel and diming for charges that are unexpected. Sometimes this happens with unethical and incompetent technicians who have improperly planned and researched. Of course, that’s just not right. You have our guarantee for each IT consulting project to be completed ON TIME and within BUDGET.
- Expect accuracy with our billing. Your invoice will be accurate and completely spelled out – guaranteed. Since you pre-approve all charges, your IT consulting bill will present no “mystery” charges with our computer IT management services.